General Manager

Job Summary:

Job Description:

We are looking for a candidate who is ready to take the next step in his or her career to run a leading software company in Seattle with ~20 employees. You can be based anywhere in the US. The priority will be to profitably grow the companys revenue and market position. As the leader and mentor of this team, you will work on all aspects of the operation to build and drive the value wedge, detail the product road-map, and define the strategy for the business. You will be fully accountable for the results of this business.

Key Responsibilities:

Leadership:

• Manage several departmental teams (sales & marketing, customer service, professional services, software development, product management, finance and Human Resources)
• Create an environment where people feel valued, are highly productive, and enjoy what they do daily
• Own the long-range, annual and quarterly financial and non-financial goals
• Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda.
• Generate, maintain and review with management, annual, quarterly and monthly revenue statistics (leading and lagging indicators) on financial statistics, productivity rates, customer satisfaction trends and overall improvement trends.
• Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, R&D capacity management, services resourcing, customer support, and customer project delivery
• Identify and communicate risks and issues and action on remediation and mitigation plans
• Become a subject matter expert on the market, the product, and the competition

The ideal candidate will have:

• Prior experience in the B2B software / logistics / postal / supply chain warehouse
• Expert knowledge and success in software sales, marketing, technical delivery, customer care, customer success, product or development strategies, as well as strong business acumen
• Ability to think creatively and strategically about new bookings, value wedge, customer, market, and business issues; innovative and adept at problem solving
• Demonstrated ability to play a role in high-level projects that have an impact on the companys future direction

Leadership Qualities

• Self-motivated and enthusiastic
• Passionate about building and maintaining a positive company culture
• Enjoys talent development and building high performing teams
• Strong Coaching and mentoring skills
• Aspires to continue growing their responsibilities
• Quick learner
• Excellent internal and external communication skills
• Excellent problem-solving skills
• Highly resilient and self-disciplined
• Committed to delivering results

Travel:

Occasional domestic and international travel may occur.

Worker Type:

Number of Openings Available:

About Us

At Volaris Group we are all about finding the right people for the right role and allowing them the opportunity to directly contribute to the successes of our organization. Our employees are experts in their field, passionate about what they do and always looking for new and better ways to solve our industry's problems. Our staff come from a wide range of cultural, educational and geographic backgrounds and are able to work in a dynamic entrepreneurial environment that values individual perspectives. We offer competitive compensation, a comprehensive benefits package and the chance to learn from the best in the business.

Volaris Group is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.

Volaris Group is part of a CSI Group of Companies