Customer Service Advocate

Title: Customer Service Advocate Location: New Albany, IN, US, 47150

Category: Customer Service and Sales Support

Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your childs cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! Were one of the largest manufacturers of paperboard and paper-based packaging for some of the worlds most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industrys best to reward the talented people who make our company successful.

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Inspired Packaging. A World of Difference.

**Position Purpose**

* Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment

**Job Functions**

* Knowledge and demonstrated use of Microsoft office--Excel, Word, Power Point, and Outlook

* Understanding and involvement in metrics and Daily Lean Management

* Ability to solve conflict and find resolutions. Examples: Researching Scheduling, AR, Board issues within ERP system to find possible resolutions.

* Demonstrated positive behaviors in the following competencies: Customer focus, Composure, Action oriented, team oriented, Effective communication skills, Responsiveness (Internal and External customers) and learning agility.

* Full adherence to office work expectations.

* Demonstrated team/project leadership on short term projects.

* Progressively more involved with decision making in order fulfillment processes while operating under less supervision.

* Higher degree of performance in base competencies adding Problem solving

* Positive and progressive order fulfillment experience

* Solid understanding of customer account management

* General understanding and experience with ERP business applications.

* Demonstrated understanding of /ability to manage the impact of order fulfillment on cash flow

* High degree of organization and attention to detail

* Successful time management and prioritization skills

**Required Skills**

**Background/Experience**

* 2-3 years experience in an administrative support role.

* High school diploma or GED

**Skills**

* Understanding of board substrates, lead times and board ordering processes.

* Basic knowledge of printing, cutting, and finishing operations. Knowing purpose of each process step.

* Demonstrated ability to successfully understand, manage and the interactions of all customers requirements--I&D requests, Graphic Requests, Pricing Requests, Production orders, Release Management, Forecasting models, Inventory report, or other customer related reporting, etc.

* Display ability to meet customer needs in timely manner and managing competing priorities.

* Minimal Supervisory or Peer Guidance needed within the listed above requirements. General and more support needed for advanced issue resolution.

**Essential Job** **Functions**

* Must be able to lift up to 20 lbs

* Must be able to push/pull up to 10 lbs

* Must be able to work at least 8 hours a day with frequent overtime.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, sex, age, religion, national origin, sexual orientation, citizenship, handicap, or disability, marital status, veteran status or any other basis prohibited by local, state, or federal law. M/F/D/V .

**Job Segment:** Administrative Assistant, ERP, Fulfillment, Customer Service, Administrative, Technology, Operations